At EchoSync™, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day hassle-free return policy. If you are not fully satisfied with your product, you may return it within 30 days of receiving your order for a full refund or exchange, provided the item is in its original condition and packaging.

To initiate a return:

Reach out to our customer support team via our Contact page with your order details.

We will provide you with detailed instructions on how to proceed with your return.

Ship the product back to us, ensuring it is safely packaged to avoid damage during transit.

Once we receive and inspect the returned item, we will process your refund or send your replacement promptly.

Please note: Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged upon arrival.

At EchoSync™, we aim to provide a seamless and secure shopping experience. We accept a variety of payment methods to suit your convenience, including:

✅ Credit & Debit Cards: Visa, MasterCard, American Express, Discover

✅ Digital Wallets: Apple Pay, Google Pay, PayPal/Venmo

✅ Shop Pay: For fast and convenient checkout

✅ Other Payment Methods: Additional local payment options may be available depending on your region.

All transactions are encrypted and securely processed to ensure your information is protected.

Once an order is placed, we process it quickly to ensure fast shipping. Because of this, we are unable to modify or cancel orders once they have been confirmed.

However, if you realize there’s an issue with your order or need to make a change, please contact our customer support team immediately. We will do our best to assist you if the order hasn’t already been processed or shipped.

If your order has already been shipped, you can still return the product within our 30-day return policy for a refund or exchange.

Yes, we offer international shipping to many countries worldwide. We are committed to getting our products to you, no matter where you are.

Shipping fees and delivery times vary depending on the destination. When placing an order, you’ll be able to view the estimated shipping costs and delivery times based on your location.

If you're located outside of the countries we typically ship to, please contact our customer support team, and we’ll do our best to assist with your order.

✔ Processing Time:

All orders are processed within 1-2 business days, excluding weekends and holidays.

✔ Shipping Times:

Domestic Orders: Typically arrive within 3-7 business days after processing.

International Orders: Delivery times vary by country, but generally range from 7-21 business days depending on the destination and customs processing.

Once your order has shipped, you will receive a tracking number via email so you can follow your package’s progress via our in-site Order Tracking page. Please note that delivery times may be impacted by holidays or customs delays.

If you have any questions or concerns about your order’s shipping status, feel free to contact our customer support team.

✔ Free Shipping for US Orders:

We offer free standard shipping on all domestic orders over $50 within the United States.

✔ International Shipping:

Free shipping is not available for international orders, but we provide affordable rates for worldwide delivery.

For more details on shipping options, please visit our Shipping Policy page.

✔ Tracking Number:

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

✔ Track via Account:

You can also log into your account to view the status of your order at any time.

✔ Reach Us Easily:

You can contact us through our Contact page or email our support team at echosyncspeaker@gmail.com

We’re available Monday through Friday, 9 AM - 5 PM (MST), and will respond to your inquiry as soon as possible.

✔ Contact Us Immediately:

If you receive a damaged item, please contact us within 7 days of delivery with your order number and photos of the damage for proof of damage.

✔ Resolution:

We will arrange for a replacement or issue a full refund depending on your preference.

✔ Cleaning Instructions:

To keep your speaker in top condition, clean it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the surface.

✔ Storage Tips:

When not in use, store the speaker in a dry, cool place to maintain optimal performance.

✔ 30-Day Risk-Free Warranty:

We offer a 30-day warranty on all products. If you’re not fully satisfied, simply return the product within 30 days for a full refund or exchange.

✔ Quality Guarantee:

Our products are designed with premium materials and are backed by our commitment to quality.